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Society of Zambia Member area

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Safety and emergency response

De-escalation, Conflict Management and Personal Safety

Identify triggers and early warning signs.

RSZ Level 1 1.5 to 2.5 hours 6 lessons + assessment Online theory

What you will learn

Identify triggers and early warning signs.
Use calm respectful communication.
Set appropriate boundaries and choices.
Recognise when to withdraw and call help.
Document and report violence.
Contribute to safer systems and support.

Course content

6 lessons + final assessment

Select a lesson to view its details.

01Understanding the situationNot started

O1

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02De-escalating communicationNot started

O2

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03Boundaries and optionsNot started

O3

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04When communication is insufficientNot started

O4

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05Reporting and care after an eventNot started

O5

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06Prevention as a service responsibilityNot started

O6

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Applied activity and final assessment

18 questions · 30 minutes · Pass: 15 correct

After lessons

Who this course is for

Prevention, communication and safe escalation knowledge.

Prerequisite: No formal prerequisite; imaging workplace context is helpful.

Scope and professional boundaries

Prevention, communication and safe escalation knowledge. Excludes restraint, breakaway techniques, weapons handling, security certification and medication-based management.

References